FAQ

The Kronos InTouch has a variety of options and components available to extend the functionality of the device. While purchasing an InTouch is possible, it is more cost effective to rent the InTouch.

This is not considered a special order. Devices should be delivered to the location specified in your order within approximately five to seven business days.

Customers leasing an InTouch. Who then wish to purchase one, must return their leased device and purchase a new one separately. There is no lease-to-buy option available.

Yes, both options work with InTouch, but the device must be configured with less functionality for TLM Essentials (i.e. Accrual functionality would not be enabled).

Kronos offers guaranteed depot exchange with maintenance, which is purchased with the device. If the clock breaks or stops working, Kronos will ship out a brand new clock free of charge. Once you receive the clock, you put the old clock in the box and ship it back to the return address

The InTouch supports English, Spanish, French, and Dutch at this time.

No.  Kronos does not offer a Broadband Mobile (cellular 3/4G). While Kronos is considering such an offering for the Kronos InTouch Terminal, Kronos has not committed to doing so at this time.

A WiFi add-on is available for $250.

screen_intouchThe touch screen is made with five-wire resistive technology. It has a construction that closely resembles that of the diagram below. Dust, dirt, and grime should not affect the functionality, as interaction with UI performed through applying pressure to the resistive touch screen. The flexible hard-coated outer membrane can be easily wiped down or cleaned with any mild, non-abrasive cleaning supplies and a ‘Clean Touch Screen’ Mode is available by pressing the Menu key.

 

Gloved operation is supported with the touch screen technology.

Screen protectors are not offered, but could hypothetically be applied to the screen because it’s a resistive touchscreen. Not capacitive.

The screen is extremely durable.  The touch screen actually has a longer expected life span than the rubber buttons on many other clock devices. It has gone through a series of rigorous tests to ensure this.

The operating temperature is 0-40 degrees Celsius. Storage temps range from -20 to 70 degrees Celsius. Humidity range is 10%-95% noncondensing humidity.

Application platform is mainly based in Java and the open apps assume someone has basic Java programming capabilities.

Yes, with a clock that has an internal barcode reader and an external proximity imager.

The InTouch platform is mainly based in Java and the open platform requires basic Java programming capabilities.

There are no volume discounts available for InTouch devices or any accessories, including cards used for data collection.

If you have other cards, you may contact Kronos support to see if they can configure these badge types.

The battery backup unit (BBU) provides up to 2 hours of operation during a power failure.

No. Internal readers in the Kronos InTouch Terminal will not be field changeable. They are only swappable via depot exchange.

While it’s true that biometric identification templates do require more memory, memory space is not the reason we chose to exclude this option. We chose Biometric verification because it is is a relatively low error process:

  • A template is stored with a person’s record.
  • When they present their badge or type in their PIN, the biometric template is retrieved.
  • The person places their finger on the scanner.
  • The system determines if the template matches the finger.
  • As long as the system gets a good read on the finger, and has a good quality, clean template, the match is very easy. It’s called a 1:1 match, and has practically a zero rate of error.

Biometric identification, the option that we do not use, is a 1:N match – where N = the imposed template number limit. There’s no badge to narrow down the list for the processor trying to match the presented finger with a template in the system. The system needs to find the closest match in the database and use it to identify the person presenting their finger to the clock. It requires more intensive processing – and as you increase the size of the template database – or the number N from above – you also increase the likelihood that an error will take place. Falsely rejecting an individual, which can be slightly annoying because it requires a re-scan of the finger, is not a major problem. However,  False Acceptance, meaning successfully punching the wrong individual in/out, is a huge problem. If it goes unnoticed it can create payroll problems. If you do catch it, you have to go through the hassle of editing two people’s time cards. The limitation imposed of 500 templates is designed to minimize False Acceptances.

While biometric identification systems may claim to be as reliable with larger template databases at each device, the fact of the matter is that the system becomes less reliable with each additional template in the database. It’s one more record to search through and it becomes that much more likely that two templates will closely resemble each other enough to confuse the system.

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