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| 1. | Q. | What kind of help is available if I get stuck? |
| | A. | In addition to online help screens and instruction, our customer service team is available to talk you through every step of the process. We can bring up the screen you are working on and quickly and effectively solve the problem! |
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| 2. | Q. | Is your service secure? |
| | A. | Absolutely. Visit our Security page for details about our security program using Verisign technology. |
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| 3. | Q. | Is BeyondPay's web product easy to learn? |
| | A. | Yes! Most of our clients are 100% comfortable after completing their first payroll online. If you ever have a problem, just call us and we will simultaneously view the screen you are looking at and walk you through the process. |
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| 4. | Q. | What if I can't get on the internet to submit my payroll information? |
| | A. | You can call or fax your information to us. Unlike other web payroll companies, we do not charge for this service. |
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| 5. | Q. | Can you generate a customized report? |
| | A. | Yes. See our Payroll Reports page. |
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| 6. | Q. | Can I change my pay cycle? |
| | A. | Yes, but not via the web. Call us at 800-277-9904, and we will be happy to make the adjustment to your account. |
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| 7. | Q. | How do I download ViewChoice software? |
| | A. | Click here to download more information. |
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| 8. | Q. | I'm going on vacation, how do I submit my payroll? |
| | A. | You have several options. With online payroll (web data entry) you can access your company's payroll wherever you have internet access. You can also submit your information before you depart, and we'll take care of the rest. |
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| 9. | Q. | What should I do if I have trouble logging in? |
| | A. | Please call us immediately at 800-277-9904. |
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| 10. | Q. | How do I get required forms? |
| | A. | Visit our Downloads page or contact us directly. |
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